1. Defaults and settings
Business customers may be able to configure conversation retention by plan or workspace setting. If no setting applies, the current intended baseline is 90 days for active conversation content, unless longer retention is needed for support, legal, billing, security, abuse prevention or product operation.
2. Retention table
| Data category | Default retention | Notes |
|---|---|---|
| Account and workspace data | Account lifetime plus reasonable wind-down period | May remain while needed for access, billing, security and legal records. |
| Conversation content | 90 days by default, configurable where available | May be shorter or longer based on workspace settings or customer instructions. |
| AI prompts, outputs and routing logs | 90 days by default | Used for auditability, debugging, safety, billing and abuse prevention. |
| Security and access logs | Up to 12 months | May be kept longer for investigations, abuse, disputes or legal requirements. |
| Billing, invoices and tax records | As required by law | Retention depends on accounting, tax and payment processor rules. |
| Support tickets | Up to 24 months | May include troubleshooting records and account correspondence. |
| Backups | TBD backup cycle | Backups expire on rotation and are not used for ordinary access. |
3. Legal holds and exceptions
We may preserve data longer when necessary for legal compliance, audits, tax, disputes, fraud prevention, security incidents, chargebacks, provider investigations, enforcement of terms or protection of rights.
4. Deletion
Deletion options and request paths are described in the Data Deletion Policy. Deletion from active systems may occur before deletion from backups, logs and records retained for lawful purposes.