Features

Everything your business needs to reply faster and book smarter

One platform for automated support, conversational booking, human handoff and operational analytics.

Feature workflow

One controlled flow from first message to finished task.

InstaReplAI is not a pile of disconnected tools. Every feature feeds the next step: capture the message, understand it, reply, book, pause when needed and report what happened.

01 · Multi-channel inbox

All conversations in one place.

WhatsApp, Email, Instagram DM, Telegram and Live Chat arrive in one clean inbox with customer history, channel context and AI status always visible.

  • Unified customer threads across channels
  • AI, human and system labels on every reply
  • Searchable history for faster follow-up
02 · AI auto-reply engine

Answers from your knowledge, in the customer's language.

InstaReplAI retrieves relevant knowledge, builds a safe prompt, scores confidence and replies only when the answer is clear.

  • Knowledge base powered responses
  • Automatic language matching
  • Confidence scoring and handoff guardrails
03 · Appointment booking

No forms. Just a conversation.

The AI asks for date, time and appointment type, checks Google Calendar, proposes options and confirms the event.

  • Google Calendar availability checks
  • Google Meet links for video calls
  • Email confirmations and 24h / 1h reminders
04 · Human handoff

The AI knows when to stop.

Low-confidence answers, unclear intent and angry sentiment pause automation and pass full context to a human agent.

  • Configurable handoff threshold
  • Negative sentiment detection
  • Human can re-enable AI anytime
05 · Analytics

Know what your customers ask before your team does.

Track AI resolution rate, average response time, busiest hours and the topics that create the most operational load.

06 · GDPR and security

Designed for customer data that deserves care.

Encryption, retention controls, deletion workflows and audit logs make InstaReplAI practical for international B2B customers.

  • Encrypted at rest and in transit
  • Automatic deletion after retention period
  • Right to be forgotten endpoint

Give every customer a fast, consistent answer.