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Transparent rules for AI customer conversations

These documents are built for the InstaReplAI SaaS product, connected messaging channels, AI replies, customer data, billing and future Witdrim ecosystem connections.

Last updated: May 10, 2026 Operator: TBD - planned Estonian company Markets: EU and US

Core documents

Company information is intentionally marked TBD until incorporation is complete.

InstaReplAI is expected to be operated by a future Estonian private limited company. The final legal name, registry code, VAT number, registered address, governing law details and any DPO contact will be inserted before public launch or checkout activation.

Terms of Service

The main SaaS agreement covering accounts, workspaces, AI outputs, third-party channels and limits.

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AI Terms

Rules for AI-generated drafts, automated replies, transparency, human oversight and risky uses.

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Acceptable Use

Restrictions against spam, unlawful messaging, impersonation, platform abuse and unsafe automation.

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Platform Integrations

Rules for Meta, Instagram, WhatsApp, Google, Gmail, Telegram, live chat and future channels.

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Privacy and data protection

Privacy Policy

How we process account, workspace, conversation, integration, AI and support data for EU and US users.

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Data Processing Agreement

Controller/processor terms for business customers handling end-customer conversations through InstaReplAI.

Read DPA

Privacy Choices

Access, deletion, correction, export, objection, opt-out, appeal and US privacy rights request path.

Manage rights

Data Deletion

How to delete workspaces, connected channel data, end-customer data and integration tokens.

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Subprocessors

Provider categories used for hosting, AI, email, billing, analytics, logging and support.

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Data Retention

Retention defaults for conversations, AI logs, security logs, billing records and backups.

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Commercial and operational policies

Billing Terms

Subscriptions, renewals, usage limits, taxes, payment failures, upgrades, downgrades and chargebacks.

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Refund Policy

Cancellation, refund eligibility, service credits, disputes and WDRIM reward adjustments.

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Cookie Policy

Essential, preference, analytics and optional marketing cookies and similar technologies.

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Security Policy

Security measures, incident handling, tenant isolation, access controls and responsible disclosure.

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Known placeholders

The documents currently include TBD placeholders for legal name, registry code, registered address, VAT number, data protection representative or DPO status, final governing law/forum language, payment processor configuration, production subprocessors and any US state-specific notices that become necessary.