1. Subprocessor categories
| Category | Provider | Purpose | Location |
|---|---|---|---|
| Hosting and compute | TBD | Application hosting, APIs, storage and networking. | TBD |
| Database and backups | TBD | Tenant data, conversation data, backups and recovery. | TBD |
| AI providers | TBD | AI replies, classification, summaries, embeddings and safety checks. | TBD |
| Email delivery | TBD | Transactional email, alerts, confirmations and support notices. | TBD |
| Payments and billing | TBD | Checkout, subscriptions, invoices, taxes, refunds and disputes. | TBD |
| Analytics and error monitoring | TBD | Product analytics, performance, debugging and reliability. | TBD |
| Support and CRM | TBD | Support tickets, customer success and operational communications. | TBD |
| Connected platforms | Meta, Google, Telegram and others as enabled by customer | Messaging, email, calendar, commerce and customer communication channels. | Provider dependent |
2. Updates
We will update this page before production launch and when material subprocessors change. For enterprise customers, additional notice methods may be provided in an order form or DPA.
3. Objections
Customers may object to a new subprocessor where required by law by emailing privacy@instareplai.com with a specific data protection concern. If the concern cannot be reasonably resolved, available remedies may include disabling the affected feature or terminating the affected service as required by contract or law.